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Post Info TOPIC: Parts Man vs Parts Boy


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Parts Man vs Parts Boy
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I saw this on another site, thought I would share.

Parts Man VS Parts Boy
(by Gerry Burger, taken from an old issue of Rodders Digest Magazine)

When you’re building a hot rod you need parts—all kinds of parts. New parts. Old parts. New old parts. Aftermarket parts. We get these parts from varied sources, but always there is the one common connection, you get them from…who else? The parts man. (Okay, sometimes a parts person, but by and large still the parts man….let’s go with that, “Parts Man.”)


Now, you wouldn’t think that getting parts would be such a big deal. After all you know what you’re looking for, almost, kinda-sorta. So you jump into your car and drive to your favorite parts house, which isn’t where the parts man lives, it’s where he works….see? It’s tricky already.
Take a sample with you if you can, so matching the part will be easier. If you don’t have an exact example of what you need bring something vaguely similar. Wrap it in a red shop rag so you look like you know what you’re doing. Leave an appropriate amount of dirt on your hands.
Everybody worth their salt carries parts in red shop rags. The rag acts as a barrier between carrier and part, while providing a cloak for the part. Leave a portion of the part protruding so the other guys who have parts wrapped in red shop rags can look over and try to guess what part you brought in….this is kind of an adult version of show but don’t tell.
Okay, walk in, pull up one of the plastic covered stools at the counter and clunk your cloaked part on the counter. Aimlessly roll the part around, lift the red rag up and look in there, like the part may have disappeared—or possibly repaired itself—while you were rolling it around. At this point one of the parts men has looked up over the catalogue rack at your red-rag-covered part, sized it up and looked back to his catalogue without a word. Now to the uninitiated this may seem like a snub, a form of impolite neglect by the parts man. Not so, rookie, he just let you know he saw you and your red rag, and has made a mental note that you are to be waited on right after the rotund gentleman in the blue work uniform. No words needed…continue to roll your part, glance over at the others, feel free to stroll an aisle. You’re on the list.


Now, behind the counter there are always at least two people. One has six phones hangin’ from or being pressed to various parts of his head. On three of these phones are warehouses searching for needed parts. On the other two or three lines are customers describing the parts they are rolling around on their work benches. His conversation goes something like this. “Okay, you have the bearing kit for the 1970 454, .010 over, ship it for Tuesday…Now sir what year was your Toyota built, I’m showing two belts for that, one for cars built after March of ’91, check your door plate…Yes I’ll hold; great, send the outshaft overnight” And so on. Now that’s the guy you want, he knows his stuff, and has seen every part in the world twice. He knows part numbers, sizes, shapes and makes. He used to drag race a C/Gasser and knows cars. He is Parts Man. (No, he doesn’t wear a cape or have a big “P” on his chest)
Next to him is a “less experienced” parts man (for lack of a better term we shall refer to him as “Parts Boy”) who steps up and says, “Can I help you?” The ritual has officially begun. “Yeah, I need a set of motor mounts for a 1966 Pontiac 421.” I offer. Now experience has told you what the next question will be…”What kind of car? With or without air? Power windows? Digital dash?” asks the parts boy. “Dunno” I respond. “Dunno?” he says. “That’s right, dunno, could be a Grand Prix, Catalina, and full-size Pontiac with any combination of options would use the same mount,” I add. “What kind of car is the motor in now?” he asks, with a completely befuddled look. “Well, it’s not, but it’s going into a 1955 Pontiac…” before I can finish he says he doesn’t have a listing for that engine with air in a ’55. “I know, I’m putting the motor in the car myself.” “Yourself, how do you know these mounts will work?” he queries. “Well, I’m fabricating mounts…” It’s time to disrobe the part. The red rag folds open to expose the required motor mount. The phone rings so the Parts Boy is on the phone and I’m standing there with my part in clear view. This is at least uncomfortable. All the other parts holders are now gazing at my motor mount giving varying degrees of nods and looks.


In every parts store there is a third important party, the Hanger-On. You know the guy, he hangs around the parts house and drinks Coke for a living. I’m not sure what you have to do to secure this position, (besides wear a dirty ball cap) but most good auto parts stores have a minimum of one hanger-on for each three counter men. At this point Hanger-On strolls over and Yikes!...picks up my part! I almost throw the red rag, a foul has been committed. No one but the parts bearer and Parts Man are to touch the part. Well, he’s got it in his hand, why make a scene…he rolls it around and looks at it for what seems like a long time. At this point I figure this guy is going to tell me something I don’t know about motor mounts, like maybe it would interchange with a 1947 Kaiser-Frazer, but no, this is what I get from him; “Yep, that’s a motor mount alright!” Well noooo ….!


At last “Parts Boy” is off the phone. He finds a number for motor mounts and lo and behold has one on the shelf. We open the box and it is the same. I now have some degree of respect because the part is exactly what I said it was. We take the time to roll the old and the new parts around and comment on just how exactly the same they are, exchanging phrases like, “That oughta do it.” “Yep, that’s the one.” “It doesn’t come any closer than that.” Even the other parts holders chime in about the sameness of the parts; the new part goes back in the box, the old one is re-wrapped in red. “What else can I get you?” asks Parts Boy smugly.
“Okay, this should be easier, I need a tranny mount for a Muncie four-speed. Any GM car with a four-speed, mid-sixties to mid-seventies should work,” is my response. “What kind of car? Air? Power Steering?” Parts Boy asks without missing a beat. “Dunno” I respond. “Dunno?” he responds. “Nope, dunno. I bought it from the same guy who had the engine, no idea what kind of car it came out of.” I offer almost patiently. At this point the phone rings once more, and Hanger-On makes his move behind the counter, where he secretly would love to be all the time. In an act that would make Alexander Haig proud he commands, “I’ll look it up for ya!” He dives into the big books mumbling makes, models, and numbers and occasionally barking things out like “How about a ’69 Camaro?” “Yeah that’d work,” I say with little hope. Parts Boy is off the phone, disappears into the back and comes out with a mount I’ve never seen. I mention that it looks something like that but without these three tabs and it has two holes in the insulator block instead of one stud. Hanger-On looks over and says, “How about ’70 GTO?” “Yeah,” I mumble. Then Parts Boy says the magic words: “Hey, how about coming in the back and looking at mounts until you find one that’ll work.” Bingo, great, super, as I’m walking down the aisle to the promised land (I’m in the back! The supreme vote of confidence!) Hanger-On shouts out “How about a Dodge Dart?” I turn and let a “Don’t think so” fly. In about five minutes we open fifteen boxes when I find what appears to be a GM four-speed tranny block. As I’m walking out front the guy with six phones is finally off all of them. Parts Man looks at the mount and says, “Putting a four-speed in something?” “Yeah buddy” I smile.


We look up the part backwards, part number to find application. Sure enough it fits any GM four-speed 1902-1995. We exchange the “That-oughta-do-its” one more time, ask self-answering questions like “Hey, have we got the stuff or what?” and just generally have a round of verbal back slapping to complete the parts purchasing ceremony and then I’m outa there.


It’s a good day, I’ve got the parts I need to put the engine in the ’55. I know that the parts house is in good hands; someday Parts Boy will become Parts Man, Parts Man will move to the corner office, and Hanger-On will still be looking for a four-speed tranny mount. All is right with the world.



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Bryan-NW 'burbs
1972 Malibu
Vaguely stock appearing, and the opposite of restored.
1999 std bore 5.7, Vortec heads, Holley Stealth Ram, GM cam
700R4, Viking coilovers, 12 bolt 4.10 posi, and a whole bunch more



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Very Good!
Sounds like every time I go to NAPA with my '65/'96/'80s something El Camino!

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John D. - St. Louis Park, MN.

1965 El Camino - LT-1, 4L60e, 4wh discs, SC&C susp.
2013 F-150 Platinum - Twin Turbo 3.5

2018 Factory Five MkIV Roadster build thread



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That was entertaining, and very well written. Pretty accurate portrayal of every parts-store I've ever bought from.

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Derek Kiefer - Mantorville, MN

69 Malibu Pro-Touring stroker LS1-383/T56 - 69 SS396-325/3spd project



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John D wrote:

Very Good!
Sounds like every time I go to NAPA with my '65/'96/'80s something El Camino!


 Have you ever gone to one to borrow an OBD scanner? That's always amusing when they come outside to help you and as they round the corner, see the car, and instantly get confused. "these don't work on cars that old" laughing



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Derek Kiefer - Mantorville, MN

69 Malibu Pro-Touring stroker LS1-383/T56 - 69 SS396-325/3spd project



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I'm sure Derek has.

I have a code reader for the \____/ shaped plug-in at home (OBD2), but you still need to then figure out what the code is. You can buy adapters for cheap, I just haven't.

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Bryan-NW 'burbs
1972 Malibu
Vaguely stock appearing, and the opposite of restored.
1999 std bore 5.7, Vortec heads, Holley Stealth Ram, GM cam
700R4, Viking coilovers, 12 bolt 4.10 posi, and a whole bunch more



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It's funny, because even today with all the computerized lookups & everything, every good parts store has 1 "Parts Man"... (and unfortunately a lot of "Parts Boys").

The "Parts Man" where I worked was Al Halverson. This was the catalog days, and he was amazing. The numbers he kept in his head, and the interchange knowledge was incredible.

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John D. - St. Louis Park, MN.

1965 El Camino - LT-1, 4L60e, 4wh discs, SC&C susp.
2013 F-150 Platinum - Twin Turbo 3.5

2018 Factory Five MkIV Roadster build thread



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It used to be that the auto parts business was a good career choice even for a counter man. Now, its barely a minimum wage job no better then something like pizza delivery. Not that there is anything wrong with these jobs, but the pay is traditionally very low and extremely difficult to make a living on. When I first started going to school for auto repair, they also had a program for auto parts. Back then (early 90s), you still looked a lot of stuff up in books unless the store was a national chain and a larger location. Now, its more highschool or college kids working the parts store for afterschool or part time money. Gone are the days when your career path was in the auto parts industry unless you had management expierence and were hired from managing something else, maybe not even auto parts related. But now, its very rare if not impossible to be able to "work your way up" in the auto parts industry into management. The pay just isnt there in the long run.

Since then ive learned one thing. Get a make and model and year and all the details of exactly what you want so there isnt any descripancy on the part you need. After being a certified tech for the last 15 plus years. Im plenty used to dealing with parts guys in person and on the phone. Its now pretty much second nature to find what I need and get the guy on the phone to understand what im looking for as well.

I remember when I first got my 66. Many of the auto parts stores had the one guy or the hot rodder behind the counter that knew exactly what you needed or knew what you were looking for. Those guys have either retired or moved on to other things in life.

I still remember Champion Auto Stores and Big Wheel Rossi.





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Chris - Ramsey, MN.

Dear Optimist, Pessimist, and Realist.

While you guys were busy arguing about the glass of water. I drank it!

Sincerly,

The opportunist.



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The key to finding a good partsman is experience. I would often get the look as if I was too young to know what I was doing. I still get the "You probably don't remember this..." or the "you're too young to know this..." and I like to take that as a challenge. Without doing, you can't learn.

Believe it or not, I am in the same predicament when I call other places for parts. We still fix all makes of vehicles and occasionally get asked for aftermarket parts. The best advice I can give everyone is find out who handles thier wholesale business and ask for them. The NAPA we use (the Cottens' chain) has a call center located upstairs in the Anoka store. The 4 guys up there are who I use and rarely will talk to anyone at the counter level. The Car Quest by me has 2 really good guys too. I think Nick still works at the Car Quest in Wayzata, he was pretty good. I don't use Pep, Oreilly, the Zone, or others, so I can't comment.

When you call or go into those places, understand that you know exactly what you want but the guy behind the counter is starting fresh and doesn't know the backgorund. I'm not saying tell a long story, but understand the approach he has to take. Paper catalogs are nice, but take much longer. Computers are much faster, but they need input like year/make/model and some specifics. The only thing Parts Man has over Parts Boy is the ability to filter some of that out without actually asking the guy standing in front of him.

When I have someone come in looking for full size truck parts, I know to assume it's a 4x4. If it's an S-10 type pickup then I ask (usually it's 2x4). If it's a Blazer/trailblazer it's 4x4. As the years have gone on, things have gotten MUCH more complicated too. Simple things like fuel pumps, handles, any trim parts are ALL vin-specific through GM. In the aftermarket, they get away from all the complicated things by making a part fit as many applications as possible. There's some sacrifice somewhere along the line, but it helps thier people look up stuff too.

Interchangeability of stuff is another tricky thing too. Rarely do I ever get to compare parts side by side to see if one will also work in place of another.

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Bryan-NW 'burbs
1972 Malibu
Vaguely stock appearing, and the opposite of restored.
1999 std bore 5.7, Vortec heads, Holley Stealth Ram, GM cam
700R4, Viking coilovers, 12 bolt 4.10 posi, and a whole bunch more



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All good tips, but we all forgot one... if at all possible bring the old part with you!
(you can compare right there, and save the hassle of core charges).

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John D. - St. Louis Park, MN.

1965 El Camino - LT-1, 4L60e, 4wh discs, SC&C susp.
2013 F-150 Platinum - Twin Turbo 3.5

2018 Factory Five MkIV Roadster build thread



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Years ago I went to get a T Stat for my truck, sounds simple enough right? I gave all the info needed and the kid comes back with 165 stat when I asked for a hotter version for my truck. He comes back with a totally different size stat for some other car. I said NO that is the wrong part he told me NO this is what the Computer said it is. Well the it is wrong go grab the first one you brought out and I will show you. We have both stats in hand and one is slightly over in 1 inch in diameter the other typical size we all know small blocks use. I showed him the size difference, see that is not the same size as the other low temp. He explained the smaller size makes more heat in the engine. No just go back to the shelf and get the stat with these numbers here and the 185 as the last three. Listen if I sell you that you will come back because it is wrong and I will get in trouble. The computer said THIS small one is the right one for your truck, the manager came out finally and waited on me.

They had a parts kid at NAPA in Monticelle who was the dumbest turnip you ever met. I had gotten so ****ed the kid would screw up every order I placed I would wait for others so I didn't have to deal with him. His last big screw up was I had special ordered a crank kit and gasket set for a 3800 GM engine. Paid the $200 special order fee for everything and went back on Friday when it was going to be in. NO THE STUPID FRICKIN KID LOST THE SLIP AND DIDN"T KNOW WHAT HE WAS SUPPOSED TO ORDER. He was waiting for me to come in to pick it up so he could get the info. Nearly went over the counter to kill him but one of the other guys there told him to leave NOW so I couldn't kill the kid.

Yes I have dealt with some guys who would have parts pulled as you walked up because they knew exactly what you needed. Also folks that would tell you what brands to avoid because they are junk or to expensive.

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